During October I talked all about client experience. We want to make sure our client experience is stellar so our clients refer us to their friends. Learn tips for how to make this happen!
I was recently on the consumer end of things, and getting on a discovery call with the owner was not an easy process. It took 5-7 days and many emails just to set up a discovery call. That was time I didn’t feel I had, especially when schedules are constantly changing. Make sure it’s easy for a lead to set up a time to talk to you. In this video I talk about tips for how to streamline this new lead process so it’s easy for a lead to knock on your door.
When you work with your clients, you want them to be impressed so they will want to refer you to their friends. Recently while helping a client, we identified that it would be better for her to send a questionnaire with her welcome email so she has all the info she needs for her project kickoff call. Watch this Facebook Live for tips on the steps you can take to identify gaps and improve your client journey. Your future clients will thank you!
If you’ve ever become resentful towards a client because your boundaries have been crossed, then this FB Live is for you! I cover why it’s important to have boundaries and how to identify what those are for you. And then the challenge – how to uphold them. Clients appreciate this knowledge so they can build a strong relationship with you!
Clients feel so much better if they know you are working on their project. Don’t wait for your clients to ask how it’s going. Be proactive and make sure they know before they ask. They will be more relaxed throughout the project. If they have a great experience with you, they will be willing to refer you to their friends!